Google just announced a new national technology service corps, in partnership with the HandsOn Network and AmeriCorps*VISTA---not unlike the Digital Arts Service Corps I have managed for the past 4.5 years and will be shutting down this August as our funding expires. Google describes their program thusly:

These AmeriCorps*VISTA members will work full-time for one year developing introductory seminars and involved in-person trainings for smaller nonprofits that are working to lift people out of poverty. The Tech Corps will start in September with a one-week training at our campus in Mountain View, learning about both our nonprofit tools and cloud-based offerings from other technology companies like Salesforce.com and LinkedIn. Once they are armed with tech know-how, they’ll spend the rest of the year in three-person teams serving nonprofits in the Bay Area, Atlanta, Chicago, Detroit, New York City, Pittsburgh and Seattle.

Our response:

Google’s commitment is certainly a step in the right direction. However, we wish Google and HandsOn would place the particular needs of organizations at the forefront of their new initiative. Google mentions that its Tech Corps members will be trained in its own nonprofit tools. Although familiarity with these tools may prove helpful to some, the solutions its Corps will be able to offer organizations after this kind of training are still highly prescriptive and techno-centric. Nonprofits need and deserve to have a voice in determining the nature of the project that will presumably transform their organizations. For Corps members, much more important than technology skills are the skills to collaborate with organization staff and work toward a solution. For organizations, a technology solution that is well planned-for and has the support of staff is more valuable than a predetermined set of technology practices. Rather than prescribing specific practices, the Transmission Project serves as adviser during the project design process, so that organizations are prepared to maximize the impact that the addition of a Digital Arts Service Corps member makes.

The above was written by Howie Fisher and the top collage created by Billy Brown---both Digital Arts Service Corps members serving with the Transmission Project whose value far exceeds any training seminars they can deliver.

Related posts:

1. Similar message, wider audience I was interviewed for NAMAC’s (National Alliance for Media Arts and Culture) Idea Exchange and the interview is now up...
2. Literacy is more than reading Below is a year-old memo I wrote for the Transmission Project was later polished into a more general statement on...
3. “Describe the basis for your approach to this project. How did you determine the need for this project now and who was included in its design?” From the Gilbert Center in an excellent article entitled “Asking the Wrong Questions: Challenging Technocentrism in Nonprofit Technology Planning”: In...

Net Neutrality is an important issue; pending legislation and changing business practices have the potential to dramatically change how we use the Internet. Below I have responded to some of the points Mr. Krauss brought up in the article.

“There’s an enormous coalition supporting net neutrality, hundreds of individuals and organizations and companies that I have never heard of. But if you follow the money, you find that it’s really Google, Amazon.com, eBay and Yahoo! that are behind this campaign.”

Yes, there is wide support for Net Neutrality and for good reason. I run several small websites (and am known to browse the web myself), and am happy that Google, Amazon.com, et al are behind the campaign and helping to pay for it. I don’t have the money or resources to fight for Net Neutrality as well as they can, so I’m really glad that they are.

“Never mind that was no evidence that any ISP was blocking access”

A Canadian Telco has blocked access. AT&T’s CEO is threatening to do so .

“What? You say that your voice telephone service, which uses the PacketCable specifications designed by CableLabs, gives better quality of service control than the versions offered by Skype or Vonage? That’s prohibited. Too bad!”

Exactly. As a paying customer I should be able to use whatever service I want as long as it is not malicious to the network itself. There is a big difference between “malicious” and merely “inefficient”.

The main issue is the structural difference between content or services (Amazon, Google, Skype, P2P), and distribution (ISPs and bandwidth). This is not entirely cut and dry because Telcos are ISPs and offer services (Comcast VOIP), and Google may soon become an ISP, but the concept that the content or services themselves, and their distribution should be seperate is at the heart of the Net Neutrality debate.

“But they don’t give you the right to use network intelligence to block spam, or to identify and control peer-to-peer traffic.”

What is wrong with peer-to-peer traffic? The issue should be the content itself, if it’s copyrighted material, not the manner in which it’s distributed (P2P as opposed to Server-Client), and there are many legal uses of P2P (such as noncommecial media and Open Source Software distribution). Like I said earlier, as a customer, I pay for bandwidth (as does Google, et al), and I believe I should have the right to use that bandwidth in any fashion I choose, as long as it is not malicious to the network. If the issue is that the ISP has oversold their bandwidth with the assumption that I *wouldn’t* use it, then that is the ISP’s failure–and one that proper market forces will take care of.

“There are already commercial mechanisms that allow Web vendors to achieve improved quality of service, but these bills would prohibit ISPs from offering such services.”

There are commercial mechanisms, like the Akamai example given in the text, that Amazon and other web vendors use to increase network speed and efficiency. But these occur upstream of ISPs; an ISP could then QoS out any benefit from using Akamai on the ISP’s network. Without Net Neutrality legislation, in order for Amazon to offer a guaranteed user experience, they would have to contract with the ISP of every single customer Amazon wishes to do business with. This would actually drive services like Akamai out of business! And if I don’t have the money or resources to negotiate with ISPs, then I’m locked out; a little guy.

“Nothing in these bills protects ISPs from powerful content owners imposing their priorities unilaterally.”

Why would these bills include that? That isn’t even technologically possible. Google itself has no power over me if I choose instead to use Yahoo (or any competing search engine, large or small) in my web browser. Unfortunately, my ISP *does* have the power to unilaterally affect what search engine I use, and Net Neutrality legislation hopes to make it illegal for my ISP to brandish that power. Google and Yahoo provide content, ISPs should distribute that content without regard to who it is coming from.

“If new technology or new services were to be deployed that allow competitors to leapfrog their dominant market position, that’s bad for them. The goal of this legislation is to make sure that doesn’t happen.”

Completely false. The concept of Net Neutrality is that any content or service can compete on equal footing without the express consent (or money changing hands) of the distributors. In fact, this statement is directly applicable to the ISPs desires, *not* the services. In the earlier example of the VOIP service, ISPs want to slow or block deployment of Skype or Vonage because they *do* in fact “compete” with services offered natively by ISPs.

Companies like Amazon, Google and Yahoo are owed their enormous growth and success because they have offered superior services that have competed fairly without ISPs meddling. These companies continue to innovate because they currently *do not* lock out (or slow down) competitors (both current and emerging) by contracting with ISPs for special status or enhanced benefits; Net Neutrality legislation seeks to codify this. Google was once a small business that succeeded through innovation; without Net Neutrality, other innovative small businesses will not have the chance to share in similar success.

No related posts.