Rob Haitani on Palm OS from Designing Interactions: One bit of advice that I gave to people designing the Palm OS was, “If you can really understand the one thing your customer wants to do most frequently, and make that a one-step process, then I guarantee people will like the product.” Just say, “What is [...]
Peter Klausler’s “Principles of the American Cargo Cult” is one of my favorite statements (even more when applied to the idea of “best practices”). II. Causality is selectable All interconnection is apparent Otherwise, complicated explanations would be necessary. The end supports the explanation of the means A successful person’s explanation of the means of his success [...]
Of all things, tonight in my Institute for Nonprofit Management and Leadership class we were talking about Online Fundraising. I got a little frustrated since (a) I couldn’t get a word in and (b) they were really making a muck of it. What I was hearing was a confusion of the indicators of successful online [...]
