Chasing Best Practices

At work we’re pushing the idea of Honest Practices over Best Practices. Honest Practices are stories and analysis that include both successes and failures—the latter being something nonprofits often omit (or reframe). Our focus on developing Honest Practices stems from frustration with the meaninglessness of many “Best Practices” that are out there. From Wikipedia:

A Best practice is a technique, method, process, activity, incentive or reward that is believed to be more effective at delivering a particular outcome than any other technique, method, process, etc. The idea is that with proper processes, checks, and testing, a desired outcome can be delivered with fewer problems and unforeseen complications. Best practices can also be defined as the most efficient (least amount of effort) and effective (best results) way of accomplishing a task, based on repeatable procedures that have proven themselves over time for large numbers of people.

Despite the need to improve on processes as times change and things evolve, best-practice is considered by some as a business buzzword used to describe the process of developing and following a standard way of doing things that multiple organizations can use for management, policy, and especially software systems.

As the term has become more popular, some organizations have begun using the term “best practices” to refer to what are in fact merely ‘rules’, causing a linguistic drift in which a new term such as “good ideas” is needed to refer to what would previously have been called “best practices.”

I really want to toss {{Citation Needed}} after the suggestion that “good ideas” is a suitable replacement for what was formerly known as Best Practices. But that would be too Honest.


Nonprofit Budgeting Scenario

While cleaning up some files, I came across this awesome scenario I wrote for our AmeriCorps*VISTA orientation last summer. I wrote it to give our new service members an idea of what it’s like to enter a small community nonprofit organization in contemporary times: under-staffed, under-resourced, broadly missioned, lacking in a comprehensive strategic plan. Most importantly, the nonprofit in this scenario lacks a well-prepared board… which is the role you play in this scenario.

I pasted the text of the  scenario below, though you can download the whole thing along with the budget worksheet in a word document(.doc).

Nonprofit Board of Directors Roleplay:

Rural Food Services

Mission: “SERVING the needs of Spring County

Summary:

You and your table make up the Board of Directors of a small nonprofit organization: a rural food-bank that also houses a community radio station. As the Board of Directors, you are responsible for setting overall strategy: balancing the health of the organization with the needs of the community. Every year you create an Annual Budget that provides the Executive Director with the expected income and expenses she is to manage. Unfortunately, you were just informed by your primary funder, a Private Foundation, that due to the current economic climate, all funding will be cut by 50%.

Using the following information about the organization and the community—and your own experiences and imagination—together design an Annual Budget that balances expenses with the newly reduced income. There is no “right” answer.

You have been provided with a Budget Worksheet to help you understand the current expenses and plan your cuts. Do not sweat the math so much as what your overall cost-cutting strategy is.

Be creative, but remember that this is a very common scenario that nonprofit organizations find themselves in.

At the end of this activity, your group will be asked to briefly share your budget with the room. While you do not need to go line by line, you should summarize your overall strategy for the budget, where you had to make major cuts, and the impact you expect those cuts to have upon the organization, its services and the community.

Background:

Your organization, Rural Food Services is the only Food Bank in rural Spring County. Covering 1,200 square-miles, Spring County has a population of 40,000 , an average age of 42, and a median income of $22,500. Light commercial (call centers) and light manufacturing (automotive and industrial parts) are the primary employers. And a WalMart Supercenter.

Rural Food Services was founded in the early 1980s to provide free and reduced-cost food and staples to rural Spring County. It is the only Food Bank in Spring County.  20% of residents (8,000 people) in the county receive aid from the Food Bank each year.  The food itself is donated from distributors and the government, but Rural Food Services must pickup and store the food, dispose of rotten or expired food, and comply with licensing and inspection requirements.

In the year 2000, the organization applied for and received a low-power, non-commercial radio license. Since then, KSRV has been broadcasting local news, disaster alerts and community-produced stories from a small studio in a former storage room.  KSRV is the only non-commercial radio station serving Spring County, and the only radio station that consistently covers local issues. All programming is created locally by volunteers, but Rural Food Services must pay for music licensing, antenna-tower rental and equipment maintenance.

Rural Food Services depends upon volunteers for nearly all of its operations. In addition to the Executive Director, the staff only includes a Finance/Operations Manager, a Grants/Fundraising Manager, and a Volunteer Manager.

Current Circumstances: You have just been informed that your primary funder, the Pierpont Memorial Trust, has decided to reduce all grants by 50% because of the current economic climate. Though your organization receives a mixture of private and government grants, individual donations and earned income, this news will severely impact your organization in the coming year. Tough decisions have to be made about how to cut costs with the knowledge that the need for your organization’s services has not lessened (they have most likely grown). The questions you must tackle include:

  • What do you think the organization’s priorities are? Immediate and long-term
  • What values do youthink the organization should protect? Internally and externally.
  • What sacrifices are you willing to make to get the organization through the year?

In addition to cutting expenses, Rural Food Services has two “Earned Income” strategies for creating income based on their services, though each has its own drawbacks and implications.

  1. Sliding Scale Fee charged to individuals using the Food Bank depending on their ability to pay. Increasing this income increases the amount charged to Rural Food Services’s clients.
  2. Underwriting (advertising) for the Radio Station from local and national businesses. Increasing this income will reduce the local/independent focus of the station’s community-led programming.

Lastly, income from Individual Donations (“Individual Giving”) has been left open. While the current economic climate forecasts a decrease in individual giving, you could recommend the implementation of aggressive individual fundraising (especially from “Major Donors”); though such a strategy would require significant inputs of staff time and resources.

The Budget Making Process:

As the Board of Directors, you have control over how much money is allocated for specific expenses (“line items”) in the budget. For example, “staffing” or “rent”. You must take into account the impact of that reduction upon the activities that money is used for—though ultimately it is the role of the Executive Director (not yours) to cut costs within a particular line item. For example, you can decide to cut staffing costs by $20,000, but it is the Executive Director’s role to decide whether that becomes an across the board pay-cut or the elimination of a position. You still must take into account the impact such a cut will have though and make a recommendation for what that cut will look like.

Examples:

Reduce Staffing by $20,000 – The Volunteer Manager position could be reduced to half-time. Volunteers themselves could take over some responsibilities.

Reduce Equipment Maintenance budget by $5,000 – Try to stretch things out. Seek equipment donations if necessary.

Stop providing Health Insurance – Staff can apply for individual coverage (a de facto pay-cut)

Budget Worksheet: this can be downloaded in the attached Word Document.

np-budget-worksheet


lolart

funny pictures

Thought I should (tardily) follow up considering my Nonprofit Technology Sandwich was featured on LOLnptech.org


Puddingstone

I happen to be particularly fond of Puddingstone, the conglomerate rock found around Boston. It’s also the official rock of Massachusetts; specifically Roxbury Puddingstone.

College Road Trip ipod It’s a nifty looking rock, or rather a collection of different rocks within a sedimentary rock.

Police Academy 4: Citizens on Patrol video

It also has some fantastical elements:

Oliver Wendell Holmes wrote a poem entitled The Dorchester Giant that describes Boston’s puddingstone being the result of the abandoned children of a giant flinging plum pudding about:

What are those lone ones doing now,
The wife and the children sad?
Oh, they are in a terrible rout,
Screaming, and throwing their pudding about,
Acting as they were mad.

They flung it over to Roxbury hills,
They flung it over the plain,
And all over Milton and Dorchester too
Great lumps of pudding the giants threw;
They tumbled as thick as rain.

Puddingstone is also to be imbued with magical and protective powers. Herfordshire Puddingstone was used to cover the top of witch’s coffin to prevent her to escape in death.

Update: Here’s the whole poem:

The Dorchester Giant
By Oliver Wendell Holmes (1830)

There was a giant in time of old,
A mighty one was he;
He had a wife, but she was a scold,
So he kept her shut in his mammoth fold;
And he had children three.

It happened to be an election day,
And the giants were choosing a king;
The people were not democrats then,
They did not talk of the rights of men,
And all that sort of thing.

Then the giant took his children three,
And fastened them in the pen;
The children roared; quoth the giant, “Be still!”
And Dorchester Heights and Milton Hill
Rolled back the sound again.

Then he brought them a pudding stuffed with plums,
As big as the State-House dome;
Quoth he, “There’s something for you to eat;
So stop your mouths with your ‘lection treat,
And wait till your dad comes home.”

So the giant pulled him a chestnut stout,
And whittled the boughs away;
The boys and their mother set up a shout.
Said he, “You’re in, and you can’t get out,
Bellow as loud as you may.”

Off he went, and he growled a tune
As he strode the fields along
‘Tis said a buffalo fainted away,
And fell as cold as a lump of clay,
When he heard the giant’s song.

But whether the story’s true or not,
It isn’t for me to show;
There’s many a thing that’s twice as queer
In somebody’s lectures that we hear,
And those are true, you know.

. . . . . .

What are those lone ones doing now,
The wife and the children sad?
Oh, they are in a terrible rout,
Screaming, and throwing their pudding about,
Acting as they were mad.

They flung it over to Roxbury hills,
They flung it over the plain,
And all over Milton and Dorchester too
Great lumps of pudding the giants threw;
They tumbled as thick as rain.

. . . . .

Giant and mammoth have passed away,
For ages have floated by;
The suet is hard as a marrow-bone,
And every plum is turned to a stone,
But there the puddings lie.

And if, some pleasant afternoon,
You’ll ask me out to ride,
The whole of the story I will tell,
And you shall see where the puddings fell,
And pay for the punch beside.